Terms of Service

These terms govern your use of South River Landscapes services and website.

Last Updated: January 2024

1. Acceptance of Terms

By accessing our website at southriverlandscapes.com, engaging our services, or entering into a service agreement with South River Landscapes ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and South River Landscapes. If you do not agree to these Terms, you must not use our services or website.

Important: By proceeding with any service request or signing a service agreement, you acknowledge that you have read, understood, and agree to these Terms.

2. Services Description

Commercial Landscape Maintenance

Weekly mowing, edging, and turf maintenance
Seasonal cleanup and mulching services
Tree and shrub pruning and maintenance
Weed control and fertilization programs
Irrigation system management and monitoring

Landscape Construction & Installation

Plant installation and landscape design
Hardscaping including patios, walkways, and retaining walls
Drainage solutions and erosion control
Site preparation and grading services
Irrigation system installation and repair

Service Scope: All services are subject to written estimates and service agreements. Additional work beyond the agreed scope requires written authorization and may incur additional charges.

3. User Responsibilities

As a client of South River Landscapes, you agree to:

Property Access: Provide safe and unobstructed access to work areas
Accurate Information: Provide complete and accurate property information
Utility Marking: Ensure utilities are properly marked before excavation work
Pet Safety: Secure pets during service visits for safety
Payment: Make payments according to agreed terms
Communication: Notify us of any concerns or changes promptly
Property Conditions: Inform us of any hazardous conditions on the property
Permits: Obtain necessary permits where required by local authorities

Important: Failure to meet these responsibilities may result in service delays, additional charges, or termination of services.

4. Payment Terms

Payment Schedule

Maintenance Services: Monthly billing, payment due within 30 days
Construction Projects: 50% deposit required, balance due upon completion
Large Projects: Progress payments as outlined in service agreement
Emergency Services: Payment due upon completion

Late Payment Policy

Late fee of 1.5% per month on overdue balances
Services may be suspended for accounts 60+ days overdue
Collection costs and legal fees may be added to overdue accounts
Returned check fee of $35 per occurrence

Accepted Payment Methods: Cash, check, credit cards (Visa, MasterCard, American Express), and ACH transfers. Online payment options available for your convenience.

5. Scheduling & Cancellation

Service Scheduling

Regular maintenance services scheduled based on service agreement
Weather conditions may affect scheduling and service delivery
We will make reasonable efforts to notify clients of schedule changes
Emergency services available 24/7 with additional charges

Cancellation Policy

Maintenance Contracts: 30-day written notice required
Scheduled Services: 24-hour notice required to avoid charges
Construction Projects: Cancellation fees may apply based on work completed
Seasonal Services: Must cancel before service season begins

Weather Policy: Services may be postponed due to inclement weather. No charges apply for weather-related delays. Services will be rescheduled at the earliest opportunity.

6. Warranties & Guarantees

Plant Warranty

One-year warranty on plant materials from date of installation
Warranty covers plant death due to installation defects
Does not cover damage from weather, pests, disease, or improper care
Replacement plants provided at no charge (labor charges may apply)

Workmanship Warranty

One-year warranty on installation workmanship
Covers defects in installation techniques and methods
Does not cover normal wear, weather damage, or misuse
Warranty repairs provided at no charge during warranty period

Warranty Limitations: Warranties are void if work is altered by others, if property conditions change significantly, or if maintenance recommendations are not followed. All warranties are non-transferable.

7. Limitation of Liability

South River Landscapes maintains comprehensive general liability and workers' compensation insurance. However, our liability is limited as follows:

Maximum Liability: Limited to the total amount paid for services in question
Consequential Damages: We are not liable for indirect, incidental, or consequential damages
Property Damage: Liability limited to direct damage caused by our negligence
Natural Events: Not liable for damage caused by weather, acts of God, or natural disasters
Third Party Actions: Not liable for damage caused by third parties or vandalism
Pre-existing Conditions: Not liable for damage to pre-existing faulty installations or systems

Insurance Coverage: We maintain $2 million general liability insurance and full workers' compensation coverage. Certificate of insurance available upon request.

8. Property Access & Safety

Client grants South River Landscapes reasonable access to property for service delivery:

Access Rights: Right to enter property during business hours for scheduled services
Safety Requirements: Client must ensure safe working conditions
Hazard Disclosure: Client must disclose known hazards (underground utilities, septic systems, etc.)
Pet Restraint: Pets must be secured during service visits
Vehicle Access: Adequate access for service vehicles and equipment
Locked Areas: Access to locked areas must be arranged in advance
Security Systems: Client responsible for disarming security systems as needed

Access Issues: If access is denied or unsafe conditions exist, services may be postponed and additional trip charges may apply.

9. Intellectual Property

Intellectual property rights related to our services and materials:

Design Rights: Landscape designs remain property of South River Landscapes
Website Content: All website content, logos, and materials are our property
Photography: We may photograph completed work for marketing purposes
Client Usage: Clients may not reproduce or distribute our designs without permission
Testimonials: We may use client testimonials and reviews for marketing
Trade Secrets: Proprietary methods and techniques remain confidential

Client Rights: Clients retain ownership of their property and may request that we not use photos of their property for marketing purposes.

10. Termination

Termination by Client

30-day written notice required for maintenance contracts
Payment due for all services rendered through termination date
No refund for prepaid services unless otherwise agreed
Construction projects subject to completion or cancellation fees

Termination by Company

We may terminate services immediately for:

Non-payment of invoices beyond 60 days
Unsafe working conditions
Abusive or threatening behavior toward staff
Breach of these Terms of Service
Illegal activities on the property

Effect of Termination: Upon termination, all outstanding invoices become immediately due, and we will cease all services. Equipment and materials on-site remain our property until paid in full.

11. Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

Step 1: Direct Communication

Step 2: Written Complaint

If unresolved, submit a written complaint detailing the issue and desired resolution.

Step 3: Mediation

If necessary, disputes will be resolved through binding mediation in Anne Arundel County, Maryland.

Time Limit: All disputes must be raised within one year of the service date or issue occurrence.

12. Governing Law

These Terms of Service are governed by the laws of the State of Maryland:

Jurisdiction: Anne Arundel County, Maryland courts have exclusive jurisdiction
Applicable Law: Maryland state law governs all aspects of this agreement
Venue: All legal proceedings must be conducted in Anne Arundel County
Severability: If any provision is invalid, the remainder remains enforceable
Entire Agreement: These Terms constitute the complete agreement between parties

Legal Compliance: We operate in full compliance with Maryland contractor licensing requirements and local regulations.

13. Modifications to Terms

We reserve the right to modify these Terms of Service:

Notice: Changes will be posted on our website with updated effective date
Email Notification: Significant changes will be communicated via email
Acceptance: Continued use of services constitutes acceptance of modified terms
Existing Contracts: Current service agreements remain under original terms unless amended
Review Period: 30-day notice provided for material changes

Stay Informed: We recommend reviewing these Terms periodically to stay informed of any updates or changes.

14. Contact Information

For questions about these Terms of Service or to discuss any concerns:

South River Landscapes

1201 Kendricks Ln
Severn, MD 21144

Contact Details

Phone: (443) 510-2497
Email: Office@SouthRiverLandscapes.com
Hours: Mon-Fri 7AM-6PM

Response Time: We will respond to all inquiries within 24-48 hours during business days.

Ready to Get Started?

Now that you understand our terms, let's discuss your landscaping project. Contact us today for a free consultation.

Get Free Quote